Frequently Asked Questions

Yes — custom commissions are a core part of what we do. Every piece can be tailored to your preferred timber species, dimensions, internal layout, and finish. Get in touch via the contact page to discuss your project.

We work primarily with Australian hardwoods including Tasmanian Blackwood, Victorian Ash, Spotted Gum, and Huon Pine. We also use recycled and locally sourced timber whenever possible. The specific timber available varies depending on what is in the workshop at the time.

Lead times for custom commissions are typically 4–8 weeks depending on complexity and current workload. We'll give you a clear timeline when you enquire. Ready-made pieces in the shop are available to ship immediately.

Yes, we ship to all states and territories across Australia. Each piece is carefully packed to ensure it arrives safely. Shipping costs are calculated at checkout based on your location.

We are based in Newcastle, NSW. Workshop visits can be arranged by appointment — please get in touch via the contact page to organise a time.

Keep your box away from direct sunlight and extreme humidity. Occasionally apply a small amount of beeswax or quality furniture wax to maintain the finish. Avoid harsh chemical cleaners — a soft dry cloth is all you need for day-to-day care.

Ready-made pieces can be returned within 14 days if they arrive damaged or are not as described. Custom commissions are made to your specifications and are non-refundable once production has begun. Please contact us if you have any concerns.

Absolutely — our boxes make exceptional gifts. We can include a handwritten note with your order. For a truly personal gift, consider commissioning a bespoke piece made to the recipient's taste.